Terms of Use

Terms & Conditions

These Terms & Conditions govern your use of the Topmerch  website (“we”, “us”, “our”). By accessing or using our website, you agree to be bound by these terms.

1. About Us

Topmerch UK is an online merchandise retailer operating in the United Kingdom.

2. Use of Our Website

  • You must be at least 18 years old or have permission from a parent or guardian.

  • You agree to use this website only for lawful purposes.

  • You must not misuse our site by knowingly introducing viruses, trojans, or other malicious material.

3. Products & Orders

  • All products are subject to availability.

  • We reserve the right to refuse or cancel any order for any reason.

  • Product images are for illustration purposes only and may vary slightly from the actual product.

4. Pricing & Payment

  • All prices are shown in GBP (£) and include VAT unless stated otherwise.

  • Payment must be made in full at the time of purchase.

5. Shipping & Delivery

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for delays caused by third‑party couriers.

6. Returns & Refunds

  • You have the right to cancel your order within 14 days in accordance with the UK Consumer Contracts Regulations.

  • Custom or personalised items may be non‑refundable unless faulty.

7. Intellectual Property

All content on this website, including logos, text, graphics, and images, is the property of Topmerch  and may not be used without permission.

8. Limitation of Liability

To the fullest extent permitted by law, Topmerch  shall not be liable for any indirect or consequential loss arising from use of this website.

9. Governing Law

These terms are governed by the laws of England and Wales.

10. Contact Us

If you have any questions about these Terms, please contact us via the website.

Privacy Policy

Topmerch UK respects your privacy and is committed to protecting your personal data in accordance with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data:

  • Name, billing and delivery address

  • Email address and phone number

  • Payment details (processed securely by third‑party providers)

  • IP address and website usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your order

  • Improve our website and services

  • Comply with legal obligations

3. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity

  • Legal obligations

  • Legitimate business interests

  • Your consent (where applicable)

4. Sharing Your Data

We only share your data with trusted third parties such as:

  • Payment processors

  • Delivery companies

  • Website hosting and analytics providers

5. Data Retention

We retain personal data only for as long as necessary for legal, accounting, or operational purposes.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent at any time

7. Cookies

Our website uses cookies to improve user experience. You can manage cookie preferences through your browser settings.

8. Data Security

We implement appropriate security measures to protect your personal data.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

10. Contact

If you have questions about this Privacy Policy or your data, please contact us through the website.

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